Privacy Policy – Kid Speak Paediatric Speech Pathology

Effective Date: 6 November 2025
Review Date: 6 November 2027

Our Commitment to Privacy

Kid Speak Paediatric Speech Pathology is committed to protecting the privacy of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We understand the sensitive nature of health information and strive to handle it with the highest level of confidentiality and care.

What Information We Collect

We may collect the following types of personal and sensitive information:

Personal Information: Name, date of birth, contact details, emergency contacts.
Health Information: Medical history, speech and language assessments, therapy notes, referrals, diagnoses, and treatment plans.
Financial Information: Payment details, Medicare number, private health insurance information.
Other Information: Information provided by parents, guardians, carers, teachers, or other healthcare professionals.

How We Collect Information

We collect information directly from you or your authorised representative through:

Intake forms and questionnaires
Phone calls, emails, and SMS
In-person or telehealth consultations
Referrals and reports from other healthcare providers

Why We Collect Your Information

We collect your information to:

Provide speech therapy and occupational therapy services
Maintain accurate clinical records
Communicate with you about appointments and treatment
Process payments and insurance claims
Comply with legal and regulatory obligations

Use and Disclosure of Information

We will only use or disclose your personal information:

For the primary purpose for which it was collected (e.g. providing therapy services)
For a secondary purpose that is directly related and reasonably expected
With your consent
As required or authorised by law (e.g. court orders, mandatory reporting)

We may share your information with:

Other healthcare professionals involved in your care
Medicare, the NDIA or private health insurers
IT service providers who support our clinic systems (under strict confidentiality agreements)

Data Security and Storage

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Secure electronic record systems
Regular privacy training and audits

Access and Correction

You have the right to:

Request access to your personal information
Request correction of inaccurate or outdated information

Requests can be made in writing to our clinic. We will respond within a reasonable timeframe and may require identity verification.

Retention of Records

We retain health records for a minimum of 7 years from the last date of service, or longer if required by law.

Complaints and Concerns

If you have concerns about how your information is handled, please contact:

Privacy Officer – Jarrad Lethbridge
jarrad@kidspeakperth.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website and at our clinic.